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SmoothWall Version Support Policy
SmoothWall pledges to support all versions for a minimum of 3 years from the date of release.
The 2008 product set will therefore be supported until at least April 2011. All product modules will be supported as long as the base system on which they are running; (e.g. SmoothHost 4.0 will be supported until April 2008 in line with Corporate Firewall 4.0)

Definition of 'Supported'
We will continue to provide patches, sell subscription updates, support contracts, upgrade assurance and annual renewals (provided that a reinstatement charge is paid). When support for products ceases, these services will also cease. We will endeavor to honor existing support contracts (for unsupported products) on a 'best effort' basis.

The status of individual products can be checked on the supported products list below.


Product Release Date Support Status
UTM-1000 (SmoothGuard) Series April 2007 Current Version
UTM-300 Series October 2008 Current Version
UTM-300 Series October 2008 Current Version
 
Advanced Firewall 2008 Feb 2008 Current Version
Advanced Firewall 2 Nov 2006 Extended til May 2010
Advanced Firewall 1 May 2005 Support ceased Apr 08
 
Corporate Firewall 2008 Feb 2008 Current Version
Corporate Firewall 5 Oct 2006 Extended til May 2010
Corporate Firewall 4 Jun 2005 Support ceased Apr 08
 
Corporate Server 3 May 2003 Support ceased Feb 07
Corporate Server 2 May 2002 Support ceased Sept 05
Corporate Server Dec 2001 Support ceased Mar 04
 
Network Guardian 2008 Feb 2008 Current Version
Corporate Guardian 6 June 2007 Supported
Replaced by Network Guardian 2008
Corporate Guardian 5 May 2006 Support ceased Apr 08
Corporate Guardian 4 Nov 2005 Support ceased Dec 07
Corporate Guardian 3.5 Oct 2004 Support ceased Feb 07
Corporate Guardian 2 Jan 2003 Support ceased Sept 05
 
School Guardian 2008 Jan 2008 Current Version
School Guardian 5 Jan 2007 Extended til May 2010
School Guardian 4 Jun 2005 Support ceased Apr 08
School Guardian 3 May 2003 Support ceased Feb 07


Network Guardian