When things go wrong you need a specialist not a help-desk. Smoothwall network engineers are truly competent and have direct access to the product development and testing groups so they can quickly address complex issues. Our Pre-Sales Technical Team will ensure that you can plan, introduce and configure our technology without drama or disruption.
Our hardware appliances include a standard one (1) year return to base warranty. This warranty can be upgraded to "Expedited Replacement" (a replacement appliance is shipped to site before the failed unit is returned) to minimize potential network disruption. Unfortunately, due to logistics reasons, Expedited Replacement is not available in all countries please contact us to check availability in your region.
Our standard support packages cover the normal working day in the UK, US and Europe - we do offer 7 day and extended hours coverage with enhanced support contracts. To discuss your needs please contact Smoothwall Technical Sales team.
