| Partner Program Benefits |
Base |
Bronze |
Silver |
Gold |
| Discount received on SmoothWall products |
10-15% |
20-25% |
30-35% |
40-45% |
| Access to the SmoothWall PartnerNet |
Yes |
Yes |
Yes |
Yes |
| Qualified Sales Leads |
No |
Yes (SME/SMB) |
Yes (Enterprise) |
Yes (Enterprise) |
| Included in Partner list on www.smoothwall.net |
No |
Yes |
Yes |
Yes |
| Can supply Evaluation Software to end-user customers |
Yes |
Yes |
Yes |
Yes |
| Partner receives unlimited, free telephone and email support |
Yes |
Yes |
Yes |
Yes |
| Technical Training |
40% discount on end-user price |
Included in NFR Software and Training Packs |
Not for Resale (NFR) copies of:
1. Corporate Firewall
2. SmoothGuardian
3. all other add-on modules
4. Corporate Guardian
5. School Guardian
|
60% discount on end-user price |
1 copy of each product included in the appropriate NFR Software and Training Pack - additional NFR copies at 60% discount off end-user price. |
| Not for Resale (NFR) copies of Advanced Firewall |
Not available to Base Partners |
1 copy included in the Advanced Firewall NFR Software and Training Pack - additional NFR copies at 60% discount off end-user price. |
| Co-branded copies of SmoothWall products |
No |
Subject to negotiation |
Yes |
Yes |
| |
| Partner Provided Services |
| Install and configure SmoothWall products |
Desirable |
Yes |
Yes |
Yes |
| First level customer support (eg installation, configuration and normal operational issues) |
SmoothWall will provide remote support if needed |
Yes |
Yes |
Yes |
| Second level support (eg routine, fault diagnostics and rectification) |
SmoothWall will provide remote support |
SmoothWall can assist Partner with remote support |
Yes |
Yes |
| Third level customer support |
SmoothWall to resolve |
SmoothWall to resolve |
SmoothWall to resolve |
SmoothWall to resolve |
| On-site support/visit |
Pre-arranged |
Pre-arranged |
Within 8 working hours |
Within 4 working hours if necessary |
| Customer Training (installation, configuration and management of SmoothWall products) |
Not Necessary |
On customer site or in-house |
On customer site or in-house |
In-house facility and on-site |
| Internet Security Consultancy/Advice, Security Audit, penetration testing etc. |
Not Necessary |
Not Necessary |
Desirable |
Yes |
| 24 hour monitoring of customer systems |
Not Necessary |
Desirable |
Yes |
Yes |
| |
| Requirements |
| Technical staff able to support SmoothWall products |
Desirable |
1 |
2 (with a minimum of 1 per office) |
3 (with a minimum of 1 per office) |
| Telephone Support |
SmoothWall will provide remote support if needed |
Yes |
Help Desk (normal business hours) |
Help Desk (with out-of-hours call-back service) |
| SmoothWall Trained Sales Staff |
No |
Desirable |
1 |
2 |
| Sales Revenue Required for Partner Level |
To be agreed with Partner Account Manager |
| In-house demonstration of SmoothWall products |
No |
Desirable |
Yes |
Yes |
